Privacy Policy

At SwiftPay, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our mobile application and financial services.

Privacy Policy for SwiftPay

 

This Privacy Policy (“Policy”) applies to the website(s) and mobile application(s) (collectively referred to as the "Sites") provided by SwiftPay (“SwiftPayMFB,” “we,” “us,” “our”), and other products and services offered by GREAT VALLEY TECHNOLOGIES INT LTD. This Policy discloses our data protection practices regarding our Sites, products, and subscriber-based services (“Services”), including the types of personal data we collect, our methods of collection, the use of personal data, and our procedures for sharing personal data with third parties.

1. Introduction

At SwiftPay, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly and in compliance with applicable laws, including the Nigerian Data Protection Regulation (NDPR) and relevant ISO standards. This Policy outlines how we collect, use, disclose, and protect your personal information when you access our Sites or use our Services.

2. Types of Personal Data We Collect

We may collect various types of personal data from you when you interact with our Sites or use our Services. The types of personal data we collect include, but are not limited to:

2.1 Personal Identification Information

  • Name
  • Email address
  • Phone number
  • Home or business address
  • Date of birth
  • Government-issued identification numbers (e.g., National ID, Tax ID)

2.2 Financial Information

  • Bank account details
  • Payment card information (credit/debit card numbers)
  • Transaction history
  • Billing address

2.3 Technical Data

  • IP address
  • Browser type and version
  • Time zone setting
  • Browser plug-in types and versions
  • Operating system and platform
  • Device identifiers (e.g., mobile device ID)

2.4 Usage Data

  • Information about how you use our Sites, products, and Services, including access times, pages viewed, and links clicked.

2.5 Marketing and Communication Data

  • Your preferences in receiving marketing from us and your communication preferences.

3. Methods of Collection of Personal Data

We collect personal data through various methods, including:

3.1 Direct Interactions

You may provide personal data by filling out forms on our Sites or by corresponding with us via mail, phone, email, or otherwise. This includes personal data you provide when you:

  • Register for an account
  • Subscribe to our newsletters or marketing communications
  • Request information or support
  • Participate in surveys or feedback requests

3.2 Automated Technologies

As you interact with our Sites, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data using cookies, server logs, and other similar technologies. For more information, please see our Cookie Policy below.

3.3 Third Parties

We may receive personal data about you from various third parties and public sources as set out below:

  • Analytics providers (e.g., Google Analytics)
  • Advertising networks
  • Search information providers

4. Use of Personal Data

We use the personal data we collect for various purposes, including:

4.1 To Provide Our Services

  • To process your transactions and manage your account.
  • To provide you with customer support and respond to your inquiries.

4.2 To Improve Our Services

  • To analyze usage patterns and improve our Sites and Services.
  • To conduct research and development to enhance our offerings.

4.3 To Communicate with You

  • To send you updates, newsletters, and marketing communications.
  • To notify you about changes to our Services or this Policy.

4.4 To Comply with Legal Obligations

  • To comply with applicable laws, regulations, and industry standards.
  • To prevent fraud, comply with legal requests, and protect our rights and interests.

4.5 For Marketing Purposes

  • To provide you with information about other products and services we offer that are similar to those you have already purchased or inquired about.

5. Sharing of Personal Data

We may share your personal data with third parties in the following circumstances:

5.1 Service Providers

We may share your personal data with third-party vendors who assist us in providing our Services, such as payment processors, IT service providers, and customer support providers. These service providers are obligated to protect your personal data and may only use it for the purposes for which it was disclosed.

5.2 Legal Compliance

We may disclose your personal data to comply with applicable laws, regulations, legal processes, or governmental requests. This includes sharing information to prevent fraud or to protect the rights and safety of SwiftPay, our users, or others.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction.

5.4 With Your Consent

We may share your personal data with third parties when you have given us your consent to do so.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. These measures include:

  • Encryption of sensitive data
  • Regular security assessments and penetration testing
  • Access controls to limit data access to authorized personnel only
  • Secure data storage and backup procedures

7. Cookie Policy

We use cookies and similar tracking technologies to enhance your experience on our Sites. Cookies are small files that are stored on your device and allow us to recognize you and provide personalized content. We use cookies for various purposes, including:

  • To authenticate and verify your identity
  • To analyze usage patterns and improve our Sites and Services
  • To provide personalized content and recommendations
  • To track your preferences and settings

You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

8. Your Rights

Under the NDPR, you have the following rights regarding your personal data:

  • Right to Access: Request copies of your personal data.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data under certain conditions.
  • Right to Restrict Processing: Request restriction of processing your personal data.
  • Right to Data Portability: Request transfer of your personal data to another organization.

9. Changes to This Policy

We may update this Policy from time to time. We will notify you of any changes by posting the new Policy on our Sites. Your continued use of our Services after any changes constitutes your acceptance of the new Policy.

10. Contact Us

If you have any questions or concerns about this Policy or our data practices, please contact us at:

This Policy is designed to comply with the Nigerian Data Protection Regulation and relevant ISO standards, ensuring that your personal information is handled with the utmost care and respect.